Profile- Customer Service Executive
Pan India- Remote job
About
Oyela is a social marketplace that makes it very easy for individuals to sell, buy and engage with each other around fashion. At Oyela, we enable individuals to easily create fashion quality listings in 30 seconds, engage with their buyers and build their fashion identity. As a result, we are also enabling buyers to discover unique fashion through their stylemates at affordable rates that they won’t find elsewhere. Our Objective is bring people closer through commerce and to bring human connection back into shopping that is missing in the online world.
About the job
Looking for someone who enjoys talking to people and has the fire to learn and grow!
Ideal of people who want to make their career in ecommerce/digital operations roles and can work with minimal or no supervision.
Responsibilities
A) Customer Support
- Resolve user’s query about transactions, product, policies and features
- Train users on new features through chat dashboard
- Call users to ensure required SLAs are met on time
- Resolve tickets raised in system by pro-actively reaching out to required parties
B) User Experience
- Closely monitor user’s behavior & identify areas of improvement
- Identify user’s pain point and report such instances in team meetings
Qualifications
1+ years of experience in E-commerce Operations or Customer Support
